Refund policy

Last updated: October 7, 2025

At Queen of Alaska, each creation — from our small-batch tallow skincare to our handcrafted jewelry — is made with care and intention.
Because many of our products are natural and personal in nature, certain items cannot be returned for safety and hygiene reasons. Please review the policy below before placing your order.

1. Skincare & Cosmetic Returns

Due to the nature of personal care items, returns or exchanges are only accepted for unopened, unused products within 7 days of delivery.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging,

  • Purchased directly from queenofalaska.com, and

  • Returned with proof of purchase.

If approved, a store credit or exchange will be issued after inspection.
Shipping costs are non-refundable.

2. Jewelry Returns

We want you to adore your jewelry as much as we loved creating it.

  • Jewelry may be returned or exchanged within 14 days of delivery, provided it is unused, unworn, and in its original packaging.

  • The item must show no signs of wear or alteration.

Once your return is received and approved, you may choose a refund to your original payment method or store credit.
Refunds are processed within 5–7 business days.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with:

  • Your order number,

  • A short description of the issue, and

  • Clear photos of the product and packaging.

We’ll happily replace the item or issue store credit if the error was on our part.

4. Non-Returnable Items

The following items are final sale:

  • Opened or used skincare and cosmetic products

  • Sale items or gift cards

5. Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet shipped.
After that time, your order will be in preparation and cannot be cancelled.

6. How to Start a Return

To request a return or report a problem, please email us at queenofalaskallc@gmail.com

Include your order number, product name, and a brief description of the issue for faster processing.

7. Our Commitment

We are deeply committed to creating products and adornments that reflect quality, beauty, and purpose.
If you encounter an issue, we’ll do our best to make it right — within the boundaries of our small-batch production and hygiene standards.